ProtonRxTerms of Service
Last updated: 7 November 2026
By creating an account or using ProtonRx you agree to these terms.
Who may use ProtonRx
ProtonRx is for doctors registered with the Bangladesh Medical & Dental Council (BMDC) and their authorised staff. You must provide accurate registration details and keep your login secure.
Your clinical responsibility
ProtonRx is a writing and record-keeping tool. Medicine suggestions, AI suggestions, doses, templates and other content are aids only. You remain fully responsible for every diagnosis, prescription and medical decision, and for checking each prescription before giving it to a patient.
Patient data
You are responsible for collecting patient information lawfully, keeping it confidential, and sharing it only with the patient or as permitted by law. See our Privacy Policy for how the app handles data.
Free plan and subscription
- New accounts include a limited number of free prescriptions, as shown in the app.
- After that, a paid subscription (Pro) is required to keep using the app. Prices and plans are shown in the app before you pay.
- Pro is valid until the date shown in the app. When it ends, the app is locked until you renew; your data stays on your phone.
- Payments are processed by SSLCommerz. Refunds follow our Refund Policy.
AI prescription
- AI prescription is optional. You dictate or type a summary of the visit and the AI suggests prescription items (complaints, findings, diagnosis, tests, medicines, doses and advice). Nothing is added to a prescription until you tick it.
- AI suggestions can be wrong, incomplete or unsuitable for a particular patient, including doses, interactions, allergies and contraindications. They are not medical advice and do not replace your clinical judgement. The "Your clinical responsibility" section above applies in full: check every item before you prescribe.
- Dictate only what is needed for the prescription, avoid details that identify the patient unless necessary, and obtain the patient's consent where required. The dictation is processed by our AI provider (OpenAI) as described in our Privacy Policy.
- Charges: each analysis is paid from your AI balance at the price shown in the app before you analyse. New accounts may get a number of free analyses, as shown in the app. If an analysis fails, its charge is returned to your AI balance automatically. A daily limit on analyses may apply.
- AI balance: you top it up through SSLCommerz, and it can be used only for AI features in your own account. Prices, free analyses and limits may change; the current price is always shown before you analyse. AI balance top-ups are not refundable, except for payment errors described in our Refund Policy.
- We may pause AI prescription for maintenance, if our AI provider is unavailable, or for an account that misuses it.
Acceptable use
Do not misuse the app, attempt to access other accounts, interfere with our servers or payments, send spam SMS through the app, or use it for anything unlawful.
Backups
Cloud backup (Pro) covers records but not photos or files. You are responsible for making backup files of photos and files and keeping them safe. We are not liable for data lost from a lost, damaged or reset phone.
Account suspension
We may pause or close an account that breaks these terms, provides false registration details, or is used fraudulently. Where possible we will contact you first.
Availability
We work to keep ProtonRx reliable but do not guarantee it will be error-free or always available. Features may change over time.
Limitation of liability
To the extent permitted by law, ProtonRx is not liable for indirect or consequential losses, or for clinical outcomes arising from the use of the app. Our total liability is limited to the subscription fee you paid in the previous three months.
Governing law
These terms are governed by the laws of Bangladesh.
Contact
WhatsApp support: 01822616361