Privacy Policy

Last updated: 7 November 2026

ProtonRx ("we", "the app") is a prescription and chamber management app for registered doctors in Bangladesh. This policy explains what information the app handles, where it is kept and the choices you have.

Who is responsible for patient data

You, the doctor, decide what patient information to record and are responsible for it as its controller. ProtonRx only stores and processes it so that the app works for you, and never uses it for any other purpose.

Information we handle

Your account: name, email address, BMDC registration number and mobile number, given when you register.
Patient and clinical records: patients, prescriptions, serials, chambers, templates and settings that you enter.
Photos and files: your photo, patient photos and patient files (reports, X-rays).
AI dictations (optional): what you dictate or type for AI prescription, the suggested prescription items and which ones you added; your AI balance and its history.
Subscription and payments: plan, validity and payment records. Card, bKash and Nagad details are entered with SSLCommerz and never reach ProtonRx.
Technical information: app version, last active time and a notification token so the app can receive notifications.

Where your data is kept

On your phone: all records are stored on your device and the app works offline.
Cloud backup (Pro): patients, prescriptions, serials, chambers, templates, AI dictations and settings are backed up to the ProtonRx server in your private account space. While older app versions are still in use, a copy of the backup (without AI dictations) is also kept in Google Firebase (Cloud Firestore) so those versions can restore it. Photos and patient files are never uploaded; they stay on your phone and in backup files you create.
Backup files: a backup file you create contains all your data including photos and files. Keep it somewhere safe; anyone who has the file can read it.

AI prescription (optional)

AI prescription lets you dictate or type a summary of the visit and get suggested prescription items to review. It runs only when you tap ✨ in the prescription editor and then Analyse; nothing is sent otherwise.

Voice to text on your phone: your speech is turned into text by your phone's own speech recognition (for example Google or Samsung). No audio is sent to ProtonRx. Depending on your phone's settings, its speech service may process the audio itself (on the device, or online if the offline language pack is not installed).
What is sent for analysis: the text you dictated or typed, the patient's age, sex and weight, and the items already on the prescription (so they are not suggested again). The patient's name, mobile number, address, photos and files are not sent. Please do not dictate details that identify the patient when they are not needed.
Who processes it: the request goes through our server to OpenAI, which produces the suggested items. Under OpenAI's API terms, this data is not used to train their models and may be kept by OpenAI for a limited time only to detect abuse.
What our server keeps: only usage records for billing: when an analysis ran, its length, the processing cost and what was charged. Our server does not keep the dictation or the AI's answer.
What the app keeps: each dictation is saved with the patient (patient profile → AI): what you said, the suggested items and which ones you added. Like your other records, it is included in your cloud backup (Pro) and in backup files. You can delete a dictation at any time from the patient's AI tab; it is then removed from the cloud backup at the next sync.
Your preferred manufacturers for AI suggestions are saved with your account settings and backed up.
AI balance: analyses are paid from an AI balance that you top up through SSLCommerz. We keep its history (top-ups, charges and refunds).
Decision support only: AI suggestions can be wrong or incomplete. You review every item and remain responsible for the prescription. Inform your patients or obtain their consent where this is required.

How information is used

To provide the app: writing and printing prescriptions, serials, reminders, AI prescription suggestions when you ask for them, backup and restore.
To manage your subscription and verify payments.
To send service notifications (for example subscription expiry or important updates).
To provide support when you contact us.

We do not sell your data, show advertising, or use patient information for analytics or marketing.

Services we rely on

ProtonRx server: sign-in, cloud backup, payments and AI requests.
Google Firebase: push notifications, and a copy of the cloud backup for older app versions.
SSLCommerz: payment processing (Pro and AI balance).
OpenAI: creates the suggested items when you use AI prescription (see above).
Your SMS provider (BulkSMSBD, Alpha SMS or BDWebs): serial and reminder messages are sent from your phone through your own SMS account.
WhatsApp: only when you choose to share a prescription with a patient.

What our administrators can see

Account details (name, email, BMDC number, mobile), subscription and payment status, last active time, the number of records in your backup, and AI usage (number of analyses, cost, charges and AI balance). Administrators do not read your patients' clinical records or your AI dictations.

Security

Access is protected by your account login. Our server talks to OpenAI over an encrypted connection with a key that is never stored in the app. Payments are verified on our server with SSLCommerz. Please protect your phone with a screen lock, because records are stored on it.

Retention and deletion

Data on your phone stays until you delete it or uninstall the app. Cloud backups are kept while your account exists. Deleting your account also deletes your AI usage records and AI balance history. You can delete your account at any time in Settings → Account → Delete account: your account, sign-in and cloud backup are deleted immediately. Without the app, request deletion at our Delete account page and we will delete it within 30 days. Payment records are kept for up to 5 years as required for accounting.

Children

ProtonRx is intended for doctors only. Patient records of children are entered by their doctor.

Changes

We may update this policy. The latest version is always available in the app and on our website.

Contact

WhatsApp support: 01822616361